Responsible for this topic:
Full Prof. Melita Kozina, Ph.D., University of Zagreb, Faculty of Organization and Informatics, Varaždin
Full Prof. Valentina Kirinić, Ph.D., University of Zagreb, Faculty of Organization and Informatics, Varaždin
ICT effects all aspects of human life and work. Researching and providing the quality information, software products and IT services should be in focus of researchers and ICT professionals.
The aim of the section is the exchange of knowledge, experience and the best practices of quality management in all aspects of informatics, as well as the necessary measurements that are an indispensable part of such systems. Also, the aim is to promote the application of modern paradigms, norms and methods and culture of quality in different areas of ICT
Research papers within this topic include:
Quality in business processes
The cost of quality
Software and service quality challenges and trends
Quality assessment methodologies and models
Metrics, measurements and dashboards
Software testing, verification and validation
Aspects of software quality (usability, accessibility, …)
Data and information quality
Software process improvement and assessment
Information technology (IT) service management
IT governance
Ethics, responsibility and sustainability in IT
Standards and certification
Professions and jobs related to IT quality
IT quality education and training