Jan Mendling is a Full Professor at the Institute for Information Business at Wirtschaftsuniversität Wien, Austria. His research interests include business process management and information systems. He has published more than 400 research papers and articles, among others in the Journal of the Association of Information Systems, ACM Transactions on Software Engineering and Methodology, IEEE Transaction on Software Engineering, Information Systems, European Journal of Information Systems, and Decision Support Systems. He is a board member of the Austrian Society for Process Management, one of the founders of the Berliner BPM-Offensive, and a member of the IEEE Task Force on Process Mining. He is a co-author of the textbooks Fundamentals of Business Process Management and Wirtschaftsinformatik.


Business process management is a prolific field of research and an area of strong industrial uptake with roots in both management and information systems engineering. Traditionally, business process management has largely been utilized in an inward-looking way with the aim to improve operations, eliminate waste, and increase efficiency. Recent developments around digital innovation revive ideas of process reengineering with a strong emphasis on the external market and exploration. In this talk, I will discuss the complementaries of both, building on arguments from an upcoming paper by Mendling, Pentland and Recker in EJIS.